ZenZu Elderly Care App & Website – 

Terms and Conditions

ZenZu detailed terms and conditions for the use of the ZenZu Elderly Care App and Website, structured according to industry standards and Dutch/EU legal requirements: 

Table of Contents

• Article 1: Definitions​
• Article 2: Identity of the Provider
• Article 3: Applicability
• Article 4: The Offer
• Article 5: The Agreement
• Article 6: Right of Withdrawal
• Article 7: User Obligations
• Article 8: Exercise of the Right of Withdrawal and Costs
• Article 9: Provider Obligations in Case of Withdrawal
• Article 10: Exclusion of Right of Withdrawal
• Article 11: Pricing and Payment
• Article 12: Compliance and Guarantee
• Article 13: Delivery and Execution
• Article 14: Duration, Termination, and Renewal
• Article 15: Complaints Procedure
• Article 16: Disputes
• Article 17: Data Privacy and Security
• Article 18: Additional or Deviating Provisions

Definitions

Article 1 – Definitions

• User: Any natural or legal person using the ZenZu platform.
• Provider: ZenZu B.V., the operator of the App and Website.
• Agreement: The contract between user and provider for the use of services.

Article 2 – Identity of the Provider

• ZenZu B.V. is registered in the Netherlands, with contact details as listed on the official website.

Article 3 – Applicability

• These terms apply to all offers, agreements, and services provided via the ZenZu Elderly Care App and Website.

Article 4 – The Offer

• The platform provides digital elderly care services, including health management, bookings, payments, and communication tools.
• Offers are valid as long as displayed and may be subject to change.

Article 5 –  The Agreement

• The agreement is concluded when the user accepts the offer and meets the stated conditions.

Article 6 –  Right of Withdrawal

• Users may withdraw from the agreement within 14 days of registration, unless otherwise excluded by law.

Article 7 –  User Obligations

• Users must provide accurate information, maintain confidentiality of login details, and comply with all applicable laws and platform rules.

Article 8 – Exercise of the Right of Withdrawal and Costs

• Users may exercise their right of withdrawal by notifying ZenZu in writing; any costs will be clearly specified.

Article 9 –  Provider Obligations in Case of Withdrawal

• Upon withdrawal, ZenZu will refund payments as required by law.

Article 10 –  Exclusion of Right of Withdrawal

• Certain digital services may be excluded from withdrawal rights if execution has begun with user consent.

Article 11 – Pricing and Payment

• Prices are clearly stated; payments are processed securely. Subscriptions renew automatically unless canceled.

Article 12 –  Compliance and Guarantee

ZenZu guarantees services comply with Dutch and EU law, including GDPR and health data standards.

Article 13 –  Delivery and Execution

• Services are delivered digitally; ZenZu ensures timely and proper execution.

Article 14 –  Duration, Termination, and Renewal

• Agreements may be terminated by either party with due notice. Subscriptions can be canceled as outlined in the user account.

Article 15 –  Complaints Procedure

• Complaints must be submitted via the official contact channels. ZenZu will respond within 14 days.

Article 16  – Disputes

• The Law of the country where ZenZu operates applies. Disputes are subject to the jurisdiction of the local courts, unless otherwise has been agreed.

Article 17  –  Data Privacy and Security

• ZenZu processes personal and health data in accordance with GDPR, NEN 7510, and other applicable regulations in the country where ZenZu operates.
• Users have the right to access, correct, or delete their data.

Article 18  –  Additional or Deviating Provisions 

• Any deviations must be agreed in writing. The most current terms are always available on the ZenZu website.

For any questions related to our service terms, contact us